The arrival of artificial intelligence (AI) in quality management has been met with a mixture of hype and skepticism. Is it just a faster anomaly detector, or is it truly transformative?

The answer depends on how we frame the problem. If we see AI merely as a way to speed up quality processes we already have, we miss 90% of its potential. This approach only gets us a slightly…

I’ve been in and around the quality profession for decades. When I first started, we were most concerned about products failing in our customers’ hands... too often and too soon. I worked at General Motors in those days, in the Frigidaire division when Frigidaire was part of General Motors. We made major home appliances and parts for automotive air-conditioning systems.

I was…

Have you ever been in line for a promotion or a transfer to a new role only to find out your boss was quashing your efforts to make that leap? Here are some tips on how to deal with a boss sabotaging your career.

Many of us have been there—you hear about a cool new role somewhere else in the company. You think, “I’m a perfect fit for that!” You speak with the hiring manager and…